Privacy Policy
CHIEF HELMET respects the privacy of its customers. All collection, processing, and use of personal data comply with the Personal Data Protection Act of the Republic of China (Taiwan) and relevant regulations. Please refer to the following policy to understand our practices in detail.
1. Methods of Collecting Customer Data
We obtain customer personal data from individuals who purchase through CHIEF HELMET sales channels.
2. Types of Data Collected
Depending on the services provided by CHIEF HELMET across our channels, we may ask customers to provide necessary operational information:
Membership or Customer Information – Name, gender, ID number, date of birth, phone number, address, email, and other voluntarily provided information.
Delivery Information – Name, phone number, address of the recipient, and other necessary delivery contact details.
Transaction Information – Billing details related to your purchases. If you use third-party payment methods (Visa, Mastercard, JCB, etc.), information will be protected under the privacy policy of the respective payment provider.
Marketing & Service Information – Additional data may be requested for market analysis, promotional activities, prize giveaways, and membership notifications.
3. Purpose of Data Collection
Your data will be used only when necessary to provide the following:
Order Fulfillment & Logistics – Providing delivery details to logistics providers for shipping.
Payment Processing – Sharing necessary information with financial institutions for transaction authorization and related services.
Marketing – With your consent, sharing information about products, promotions, and activities.
Market Analysis – Using browsing history, purchase records, and provided data (including cookies) to improve products and services.
Other Related Services – For prize activities, membership notifications, and other related purposes with your prior consent.
4. Data Retention Period & Scope of Use
Unless otherwise required by law, we will use your data within the scope authorized by you, during the business existence of the company, and in the regions where our services are available.
5. Data Disclosure
We will disclose your personal data only to:
CHIEF HELMET and third-party service providers (such as financial institutions, partners, and logistics companies) as necessary for operational purposes.
Legal or regulatory authorities when required by law.
In urgent situations to protect the rights and safety of other members or third parties.
We will not share your data with other parties without your consent, except in the circumstances stated above.
6. Data Storage & Security
We implement strict internal regulations and technical measures, including SSL encryption (128-bit) and firewalls, to protect your data from unauthorized access.
7. Your Rights
According to Article 3 of the Personal Data Protection Act, you have the right to:
Inquire about or request access to your data.
Request a copy of your data.
Request corrections or updates.
Request the cessation of collection, processing, or use.
Request deletion.
You may exercise these rights through the CHIEF HELMET Member Center or by contacting our Customer Service.
8. Accuracy of Data
Failure to provide complete or accurate information may prevent you from becoming a member or receiving full service benefits.
9. Changes to This Policy
We reserve the right to update this Privacy Policy in response to legal, technological, or market changes. Any updates will be announced via email, phone, printed materials, our website, or other suitable methods. Continued use of our services indicates your acceptance of the revised terms.